Learning & assessments
Ask about course resources, activities, submission instructions and feedback.
Student support
A little guidance.
A clearer next step.
Find your way around the learner portal, get help with sign-in or raise a support ticket with LINCON.
Tickets require learner sign-in. If you cannot sign in, email admissions@linconeducation.co.uk.
Portal & sign-in
Get help with access, browser issues and finding your learning information.
Admissions & enrolment
Ask about your application, fees or the steps in your course offer.
Your learner portal
Get started in a few steps
- Open the Learner Portal
Use the Learner Portal link on this website. Staff and learners have separate sign-in pages.
- Choose your college Google account
When Google sign-in is enabled, select “Continue with Google” and use your approved @linconeducation.co.uk account. If you see a personal account, select “Use another account”.
- Complete Google’s sign-in checks
Enter your password only on Google’s sign-in page and complete any verification Google requests. LINCON support will never ask you to put a password or verification code in a ticket.
- Find your course
After your enrolment and access are confirmed, open the course shown in your portal. Review its resources, activities and assessment instructions. What you can see depends on your course and access permissions.
- Stay on track
Check feedback and deadlines, and keep copies of your work. Use your support tickets to follow up on questions and view staff replies.
Portal access is available to approved accounts when enabled. If you cannot sign in, email Admissions.
Google Workspace services
Know which tool to use
Gmail
Use your college email for course correspondence when your account has been provided. Support ticket replies are shown in the ticket thread.
Google Drive
Follow your course’s document-sharing instructions. Only open folders shared with your college account. Do not make learner documents publicly accessible.
Google Calendar
Follow the timetable and invitations provided for your course. Check the date, time zone and joining details before a session. Automatic timetable synchronisation is not currently available.
Troubleshooting
Let’s get you moving again
My Google account is not accepted
Check that you selected your approved college account. A personal Gmail address does not automatically provide learner access. If you see “account not approved”, email Admissions to check your portal access.
I cannot remember my Google password
Use Google’s account recovery or contact your college account administrator. Do not share passwords or verification codes with anyone.
My course is not visible
Check you are signed into the correct learner account. Course access depends on confirmed enrolment and the permissions assigned to your account. Raise a ticket and include the course name.
A page or upload is not working
Try refreshing and checking your internet connection. Use an up-to-date browser. If the issue continues, note the page address, the time, your browser and the error message. Remove personal details before sharing a screenshot.
How do I raise a useful ticket?
Choose a category, add a short subject and explain what happened, what you expected and the steps to reproduce the issue. Do not include passwords, bank details, identity documents or medical records.
How do I see a reply?
Open My support tickets and select the ticket reference. You can read staff replies, add more information, mark the issue resolved or reopen it. Ticket email notifications are not enabled in this version.
We’re here to help
Keep the conversation together.
Create a ticket for an issue, then return to the same thread for updates. Tickets are for routine support and are not monitored as an emergency service.